Package Description

The impact of turnover and being short-staffed is both financial and emotional and can cause ‘hiccups’ in infection control compliance and standards, thus creating risk and liability for everyone. Turnover and being short-staffed then becomes a risk management issue.

Most practices are looking for some “silver bullet,” or guaranteed, fool-proof set of tactics for recruiting and hiring. The bad news is that there aren’t any. The good news is there are things you can do to mitigate the stress.

Talent retention is everyone’s responsibility. The result is a win-win and should be the goal of everyone in the practice. What if your job was more than just a job? How can you make your involvement in the practice and with co-workers more fun, more engaging, more enjoyable?

Learning Objectives: 

  1. Understanding the practice’s UEP
  2. Using job descriptions as a communication, performance and retention tool
  3. SOPs
  4. Principles of employee engagement
  5. Creating an organizational culture that supports long-term retention

Focusing on your role in employee retention, along with the practice’s leadership, culture and engagement, maybe a little more work than just tactics of recruiting and hiring, but will contribute to a more successful and sustainable future—with lower stress!


  • Members & Non-Members: Free

Continuing Education


OSAP is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at

Please email the OSAP office at or call +1 (410) 571-0003 if you wish to be in contact with the course author/creator(s) with any questions or for clarification of course concepts or for technical assistance in completing the online test.

All participants assume individual responsibility for providing evidence of contact hours of continuing education to the appropriate authorities and for the maintenance of their individual records.

Learn more about OSAP’s CE Program & Provider Recognition.

CE Credits: 1
Educational Method: Self-instructional (self-study)
Location: Online
Publication Date: September 2023
Expiration Date: September 30, 2025


Tim Twigg

Tim brings over 35 years of practice management and business consulting experience and knowledge specifically in the healthcare field. Tim’s expertise extends to leadership and business development, strategic planning and marketing, and communication skills, with special emphasis on the “people-side”, human resources, and employment compliance.

Tim is a published author and currently co-authors a regular column in Dental Economics entitled: “Staff Issues”. He is part of the management faculty, speakers’ bureau and/or business affiliate for: Seattle Study Club, Jameson Management, and Benco Dental, as well as being an ADA consultant for the ADA’s Council on Dental Practice.
Tim is the past president of and a member of the Academy of Dental Management Consultants, a member of the Speaking Consulting Network and a member of the Society for Human Resources Management.

Disclosure: No relevant financial relationships to disclose

Educational Funding Provided By: